Returns Policy

Thank you for purchasing with Standard Supply Co.

Customer satisfaction is our highest priority so if there is an issue with an item that is damaged or faulty we want to provide a quick resolution.

Returns

We do not accept returns on unsold items or for change of mind.

Replacement / Refund

In the event you have received damaged product in transit or faulty product from manufacturing we will gladly replace or credit the item depending on your preference and product availability.

Timeframe

Transport damaged product claims must be received within 24 hour and faulty manufactured product claims must be made immediately on discovery.

Process

We require you to notify us in writing at sales@standardsupplyco.com.au with accompanying images of the damaged product. Please contact us PRIOR to returning any stock as goods cannot be returned without prior consent. In some cases we may request for the product to be returned for inspection. We will advise you in writing of the outcome of your claim and if approved we will either supply replacement goods or provide a credit note.

Shipping Charges

We will arrange all freight for approved claims at our expense.

Limitations to product replacement

Depending on product availability, in some instances there may be a delay for replacement product.

Standard Supply Co Returns Policy